Privacy Policy

Complete Personal Training Limited takes your privacy very seriously. This privacy notice describes how and why we, as data controller, obtain, store and process personal data. Personal data is information relating to you that enables us to identify you, for example, your name, email address, payment details.

We will process your personal data fairly, lawfully and transparently. This privacy notice describes the personal data we are collecting about you and how it is used. We will only collect and use your personal data for the following purposes:

● To manage your membership.

● To monitor the use of our club(s) and confirm your attendance to exercise classes or lessons.

● To process payments related to your membership or to provide you with a refund if necessary.

● If we feel your personal safety is at risk.

● We use the information members provide about themselves when joining to provide our services and advice on fitness goals.

● To send you emails and updates to keep you up-to-date about our services and offers.

● To respond to any questions or concerns you might have about our services or your membership.

● To share with organisations who work on Complete Personal Training Limited’s behalf to provide you with products and services, for example, billing and/or invoicing.

● If you have opted in for marketing or have requested to be marketed by third parties under our service.

● If we suspect that you have given us false information and we have reasonable grounds to do a further investigation.

● Where a member has made a complaint and we need to investigate it.

● We may need to transfer your data outside the EEA when we require a Third Party to work on behalf of Complete Personal Training Limited to provide you with a service or product.

● If we are required by any relevant public authority or law enforcement agency.

We may update this notice from time to time and we will notify you of any changes.

Please do not hesitate to contact us if you have questions in addition to the information provided in this notice – info@completepersonaltraining.ie

You have several rights under the data privacy legislation and Complete Personal Training Limited is committed to you being able to freely exercise your Rights. Where possible, we have incorporated automated tools on our website that enable you to facilitate your Rights in real-time. Use the Complete Personal Training Limited Privacy Center to access and manage the personal data we hold on you and manage your preferences.

Your Rights include, under certain circumstances, the right to:

Be informed: you have the right to be informed if and how your personal data is being processed.

Access, rectification or erasure: you have the right of access to personal data we hold about you in our records. You are also entitled to have your personal data corrected if it is inaccurate, or to have it erased if we do not have a legitimate reason for retaining your data.

To request data portability: for personal data which you have provided to a controller, where processing was based on your consent, or where processing is done by automated means, you have the right to obtain a digital copy of your personal data, request the transfer of your personal data to another company or request to move your data from one IT system to another in a safe and secure way.

To request restriction of processing: you have the right to restrict the processing of your personal data where you are contesting the accuracy of that information, you have objected to processing (as described below), or where the processing is unlawful. Where processing is restricted, we are may need to retain sufficient information about you to ensure that the restriction is respected in future.

To object to automated decision-making including profiling: you have the right not to be the subject of any automated decision-making or profiling by us.

To withdraw consent: in cases where we are relying on your consent for the processing of your personal data, you have the right to withdraw your consent at any time. In respect of the e-marketing we conduct, an unsubscribe (withdraw consent) option is included with every e-marketing communication we send.

To object to processing: where your personal data is being processed based on the legitimate interests of a data controller or third party, you have the right to object to that processing.

To complain to the relevant supervisory authority: should you have any concerns or complaints regarding the way in which we process your data, please email us directly at info@completepersonaltraining.ie. You also have the right to make a complaint to the Data Protection Commission (DPC) in Ireland. We would, however, appreciate the chance to deal with your concerns before you approach the DPC, so please do contact us in the first instance.

Cookies Declaration: you can accept or reject cookies by navigating to the ‘Cookies Declaration’ Area in the Complete Personal Training Limited Privacy Center. You can also do so by adjusting your web browser controls. Please consult our Cookie Policy for more information about our use of cookies on the Website and how to accept and reject them.

Our intention is to only hold accurate, complete and up-to-date personal information about you; therefore, we strongly encourage you to contact us for correcting any incomplete or inaccurate data.

We regularly review all data that is supplied and obtained to enable us to delete which is not necessary or no longer needed.

Personal data means any information about an individual from which that person can be identified. It does not include anonymised data, where the identity and identifying information has been removed.

While our website is designed for a general audience, we will not knowingly collect any data from children under the age of 16 or sell products to children. If you are under the age of 16, you are not permitted to use or submit your data to the website or at the gym premises.

Depending on the type and level of engagement you have with us, we may collect the following categories of personal data:

From the Services: We receive and store information you provide directly to us. The types of information we may collect directly from our customers include:

• Name

• Date of Birth

• Home Address

• Personal Email

• Business Email

• Home Telephone Number

• Mobile Telephone Number

• Special Category Data (see below for more detailed information)

Special Categories Data: Owing to the products, services or treatments that we offer, Complete Personal Training Limited sometimes needs to process sensitive personal information (known as special category data) about you, the collection of personal medical information and history for health and safety reasons. Where we collect such information, we will only request and process the minimum necessary for the specified purpose and identify a compliant legal basis for doing so. Where we rely on your consent for processing special category data, we will obtain your explicit consent through a signature. You can modify or withdraw consent at any time, which we will act on appropriately and complete the task within a calendar month, unless there is a legitimate reason for not doing so.

From our Website: We may collect any Personal Information that you choose to send to us or provide to us, for example, on our “Contact Us” online form. If you contact us through the Website, we will keep a record of our correspondence.

Information We Automatically Collect:

When you use our Services:

● Usage information – we keep track of user activity in relation to the types of Services our customers use, the configuration of their computers, and performance metrics related to their use of our Services.

● Log information – we log information about our customers and their users when you use one of our Services including Internet Protocol (“IP”) address.

● Information collected by cookies and other similar technologies – we use various technologies to collect information which may include saving cookies to users’ computers.

● Customer Feedback – While using our Services, you may be asked to provide feedback. Providing this feedback is entirely optional.

When you use the Website: When you visit the Website, we collect certain information related to your device, such as your device’s IP address, referring website, what pages your device visited, and the time that your device visited our Website.

We may collect your personal data in one of the following ways:

● When you sign up on at our premises

● When you register interest in becoming a member

● When you purchase gift vouchers for yourself and/or another person

● Are referred by your friend

● When you visit our website

● When you create an account

● When you book classes, courses and inductions

● Ad-hoc questionnaires – e.g. medical

● When you engage with us on social media

● When you contact us with queries

● When you review our services

● Through follow up email or telephone or text messages (SMS or WhatsApp)

● When you request further information regarding a product or service, or contact us with a question or complaint

● If you have an accident in our premises, or in the case of an incident where you were a witness or personally affected

● CCTV – when you are using our gyms.

Data from Third parties

We may also receive personal data about you from various third parties, including:

● Technical Data from third parties, including analytics providers such as Google. Please see further information in the section entitled ‘Marketing preferences, adverts and cookies’ below

● Technical Data from affiliate networks through whom you have accessed our website

● Identity and Contact Data from social media platforms when you log in to our website using such social media platforms

● Contact, Financial and Transaction Data from providers of technical, payment and delivery services

The legal basis for processing your personal data

We will only collect and process your personal data where we have a legal basis to do so. As a data controller, the legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it. We will only collect personal data from you when:

● we have your consent to do so, or

● we need your personal data to perform a contract with you, or

● Pursuing our legitimate interests in a way that you might reasonably expect to be a part of running our business and that does not significantly impact your interests, rights and freedoms, for example, showing Complete Personal Training Limited advertisements to you as you browse the internet.

● we have a legal obligation to collect or disclose personal data from you (e.g. in suspected instances of fraud where we need to give personal data to An Garda Siochana or a government body).

This is why we process your personal data:

● Primarily we use the data we collect to ensure we are providing you with highly relevant content, products and services that meet your specific needs, and to deliver more efficient account management. Here are some other ways in which we use this data:

o To help us refine our products and services.

o To make sure we are only sending you communications about products and services that you’ve shown an interest in.

o To ensure you enjoy a good end-to-end member experience with us, from managing orders to sending invoices and answering your queries.

o To keep you updated on any changes to your services, and to advise you on how you can get the best out of our services and products.

o To enhance our member support by analysing your interactions with us.

o We will process your data to help us present appropriate offers to you in the form of relevant personalised communications based on your interests and characteristics.

o To ensure our service is secure and to detect or prevent fraud or crime.

o So that we can investigate, prevent or take action regarding illegal activities and violations of our Terms of Service and/or applicable law.

o To meet our legal and regulatory obligations.

o In many cases, we aggregate and/or anonymise your personal information so that it no longer identifies you.

o We use this data so that we can better understand our members and how they use our services so that we can improve our services to provide a better member experience or to create new services.

We sometimes share your personal data with our trusted categories of third parties we use to conduct our business, for example, to provide our services to you; to handle feedback, to manage compliance and complaints; and to help us understand your behaviour in order to customise and maximise our services, advertising, marketing, competitions and offers to you.

e-Marketing Providers

As part of our e-marketing methods and on the basis of our legitimate business interests, we use some Google services and some Facebook products in accordance with the practices explained in the Google and Facebook terms and privacy notices. In order to protect your personal data by pseudonymising it, Google and Facebook ensure that a hashing algorithm is applied automatically at the point of sharing personal data with Google and Facebook. Please consult their relevant terms and privacy notices for further information and your options. If we can help you in any way please do not hesitate to contact us at info@completepersonaltraining.ie .

We may share your personal data with government bodies and law enforcement.

We may also share your personal data with our professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

Marketing - your preferences

We may send you marketing communications and promotional offers:

● if you have created an account with us or avail of our services, and you have not opted out of receiving marketing (in accordance with your preferences, as explained below);

● by email if you have signed up for email newsletters;

We may use your personal data (as outlined in the ‘Personal Data We Collect’ section) to form a view on what we think you may like, or what may be of interest to you, and to send you details of services which may be relevant for you.

We will ask you for your preferences in relation to receiving marketing communications by email, and other communication channels.

You will always have full control of your marketing preferences. If you do not wish to continue receiving marketing information from us (or any third party, if applicable) at any time:

● you can unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing email; or

● account holders may withdraw their consent by simply logging in to the Complete Personal Training Limited Privacy Center and managing their preferences.

We will process all opt-out requests as soon as possible, but please note that due to the nature of our IT systems and servers it may take a few days for any opt-out request to be implemented.

Cookies

Our website uses cookies to distinguish you from other users of our website and to keep track of your visits. They help us to provide you with the very best experience when you browse our website and to make improvements to our website. They also help us and our advertising networks to make advertising relevant to you and your interests.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

You can accept or reject cookies by navigating to the ‘Cookies Declaration’ Area in the Complete Personal Training Limited Privacy Center. For detailed information on the cookies which we and our third-party providers use and the reasons why we use them, please refer to our Cookie Policy.

Our use of analytics and targeted advertising tools

We use a range of analytics and targeted advertising tools to display relevant website content on our website and online advertisements on other websites and apps to you. We use these tools to deliver relevant content to you in marketing communications (where applicable), and to measure the effectiveness of the advertising provided. For example, we use tools such as Google Analytics to target and improve our marketing campaigns, marketing strategies and website content. We may also use tools provided by other third parties to perform similar tasks. If you would like any further information about the data collected by these third parties or the way in which the data is used, please contact us on info@completepersonaltraining.ie .

In order to opt out of targeted advertising, please manage your preferences in the Complete Personal Training Limited Privacy Center.

Our website may include links to and from the websites of our partner networks, advertisers and affiliates, or to social media platforms. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to their websites.

The personal data we collect from you may be transferred to, and stored at, destinations outside the European Economic Area ("EEA") using legally-provided mechanisms to lawfully transfer data across borders. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the provision of our services to you. We will take all steps necessary to ensure that your data is treated securely and in accordance with this privacy notice.

If we share your personal data outside of the European Economic Area, we ensure that there is an appropriate transfer mechanism in place to protect your personal data and comply with our data protection obligations.

Please contact us if you want further information on the countries to which we may transfer personal data and the specific mechanism used by us when transferring your personal data outside the EEA – info@completepersonaltraining.ie

Storing your data

We need to retain your personal data to satisfy our legal obligations, to deal with complaints and queries, in order to resolve, litigate or defend a dispute and to prevent fraud and abuse.

Having obtained your consent (or other legal basis) to contact you, we will retain your personal data for marketing and analysis purposes until you withdraw your consent. If you choose to withdraw your consent to marketing, we will delete your personal data from our systems, unless we have another legal basis to retain it, which may include performance of our contract with you.

We will not keep your personal data for longer than is necessary and when we no longer need to keep it, we will securely destroy, delete or anonymise it.

Securing your data

The communication between your browser and our website uses a secure encrypted connection wherever your personal data is involved.

We have put in place physical, electronic and managerial security procedures in the storage and disclosure of your personal data to protect it against accidental loss, destruction or damage. Nevertheless, any data transmission over the internet or by any other means can never be fully secure, such is the character of the internet, and provision of personal data by you to us is at your own risk. We take all reasonable measures to protect your personal data by putting appropriate technical and operational security measures in place.

When we disclose your personal data to trusted third parties (for the purposes set out in this notice), we require all third parties to have appropriate technical and operational security measures in place to protect your personal data, and we work with them to ensure that your data protection and privacy rights are respected. Where your personal data is shared with a third party, it must only be used for the purposes for which it was supplied.

In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so.

From time to time we may change this privacy notice. If there are any significant changes we will post updates on our website, applications or let you know by email.

Complete Personal Training Limited only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint. In the first instance, we would appreciate if you handled the matter directly with Complete Personal Training Limited. However, you have the right to lodge a complaint directly with the Office of the Data Protection Commissioner via an online form on their website – https://forms.dataprotection.ie/contact

For further information about our Privacy Policy or practices, or to exercise control over your personal information, or make a complaint, please contact us via

This notice was most recently updated: 15 December 2022